FAQ

Welcome to our FAQ page. Here you'll find clear and helpful answers about shipping, privacy, discreet packaging, payment methods, sizing, lubricants, condoms, and general information about purchasing from our online sex shop . We're committed to providing discreet , fast , and reliable service, with anonymous customer service and personalized support .

Shipping

How long does it take to ship an order to Italy?

We typically ship within 24–48 business hours. Shipments depart from our warehouse in Italy, and delivery times may vary depending on the courier. You will receive tracking information via email to track your order.

Do you ship internationally?

Yes, we ship to Europe and some non-EU countries. Costs and delivery times depend on the destination and are indicated at checkout.

Do packages arrive discreetly packaged?

Yes, we use completely anonymous packaging with no indication of the contents. Privacy is guaranteed from order to delivery.

Can I track my shipment?

Yes, you'll receive a tracking link for your order. If you don't receive it within 48 hours of shipping, please contact us and we'll send it to you right away.

What happens if I'm not at home at the time of delivery?

The courier will attempt a new delivery or leave a note with instructions for collection or rescheduling.

Returns and refunds

Can I return a product?

Yes, within 14 days if the product is unused and sealed. For hygiene reasons, some items cannot be returned if opened.

How long does it take to get a refund?

Typically 7–14 business days from the time we receive your return.

Contacts and assistance

How can I contact you?

You can contact us via email, WhatsApp, chat, or phone. We'll respond quickly and with complete discretion.

Do you have anonymous customer support?

Yes, we fully respect privacy: no sensitive information is exposed in communications.

Sizes

How do I choose the right size for lingerie and clothing?

You can consult the size chart on each product page.

Are the sizes European?

Yes, we use EU sizes with UK/US equivalence when necessary.

What do I do if the size is wrong?

You can request an exchange or return according to our policy.

Lubricants

Which lubricant should I use with condoms?

Water- or silicone-based lubricants are safe. Avoid oil-based ones if you use latex condoms.

Can lubricants cause irritation?

Rarely, but it can happen if you're sensitive to specific ingredients. We recommend "sensitive" formulas.

How long does a lubricant last after opening?

Depends on the formula: usually 6–24 months — check the PAO label.

Are lubricants compatible with sex toys?

Silicone toys are best used with water-based lubricants.

Condoms

What is the expiration date of condoms?

It's indicated on the package. Don't use expired condoms.

Do you have latex-free condoms?

Yes, we have models in polyisoprene and polyurethane.

Are the condoms already lubricated?

Many models do—we indicate this in the product descriptions. If you need more lubrication, add a compatible lubricant.

FAQ